Terms and Conditions

General All orders which are accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions.

All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly. Use of any of the products is entirely at the risk of the user. Prices To assist in prompt despatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by fax, by telephone, by post or via the order form on this website.

All items are subject to availability. Delivery Mainland UK destinations - Orders will be despatched by Royal Mail First Class signed for delivery service to destinations within the UK, this includes the Highland and Isles of Scotland, Northern Ireland, Isle of Man and Isles of Scilly. All other destinations will be delivered by Royal Mail International Signed For Delivery Service. This Service is not an insured service and provides only proof of posting and handover to the destination country postal service. If the customer requires full insurance and tracking of the parcel then we can send the goods by means of a courier but we will price this separately. All claims for shortages and damages must be reported to ourselves within 7 days of receiving the goods. This does not affect your statutory rights as a consumer. Money Back Guarantee.

Your satisfaction is our aim. You have the right to return any products, subject to our terms and conditions on returns below. If any free items were received and subsequently the value of the returned goods takes the value of the order below the free offer level then the value of those free goods will be deducted from any refund due. Alternatively the free goods may be returned with the other goods for refund, subject to the same conditions as referred to above Returns. It is extremely important that when returning any product it is packaged in a manner that will protect the product from damage in transit. The product remains your responsibility until it has been returned to us. If the product has been purchased and within the first 7 days of its arrival you find that it is not exactly what you wanted you may return the product to us, assuming the following: The product(s) has been unused. The product(s) is in the original packaging. The product(s) has not been tampered with. The product(s) is fit for resale when we receive it back to our office. The postage costs for returns of unwanted products are your responsibility. Assuming the above terms and conditions are met we will refund your money less the original cost of delivery.

Note: Due to the nature of the products we sell and the environment they are operated in, breakages can often occur.

It is extremely difficult to determine the level of use and the conditions that a product may have been subjected to. For this reason we offer a Guarantee for a period of 1 year from the day you received your purchase. If the product has been returned due to a fault, we will examine the product and if the product has been found to have a manufacturing fault we will immediately refund you your money or supply you a new replacement. If the product has failed due to mistreatment or improper use we will carry out repairs to your product (if possible) at your cost and also charge for re delivery.

For all claims we need a covering letter detailing the events leading to the failure. Reservation of Title The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us. Aurorra Ltd 108 Wheel Lane, Grenoside,Sheffield S35 8RY Tel: 0114 2570401 e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Information accuracy and site availability All information and materials contained on this Web Site have been prepared solely for the purpose of providing general information about Us and the products and (where relevant) services which We sell. All such information and materials published on this Web Site are provided in good faith as a convenience to You and may be used for information purposes only and at all times in accordance with these Terms of Access. We endeavour to ensure that the information and materials published on this Web Site are correct and up to date. However, (to the maximum extent permitted by law) we make no representations or warranties (express or implied) that the information or materials published on this Web Site are accurate, comprehensive, verified or complete. In particular, we make no representations or warranties (express or implied) concerning the fitness for any particular purpose of any such information or materials. The information on this Web Site does not constitute any form of advice and/or recommendation.

Access to this Web Site may be suspended temporarily or permanently without notice. Product Details Information Aurorra publishes on this Web Site may contain references or cross references to Aurorra products, programs and services that are not announced or available in Your country. Such references do not imply that Aurorra intends to announce such products, programs or services in Your country. We recommend in all cases that You consult Your local Aurorra business contact for information regarding the products, programs and services which may be available to You. Access and use of information Your access to this Web Site is strictly limited to viewing, using, downloading and storing the information contained on this Web Site solely for Your legitimate personal or internal business use. Any access to this Web Site for any purpose other than as permitted by these Terms of Access or any access or attempt to access other areas of the Aurorra computer system or other information contained on the system for any purposes is strictly prohibited and may give rise to a claim for damages and/or result in criminal proceedings being taken against You. Intellectual property rights notice The information and materials contained in this Web Site are subject to copyright and/or other intellectual property rights (including, but not limited to, rights in trade marks, trade secrets and patents) owned by or licensed to Us. All rights in respect of such information and materials are reserved to Us or to our third party licensors. You may download to a local hard disk and/or print individual sections of this Web Site for personal use and information or for the internal use of your business only and provided that you retain all copyright, other proprietary notices or other intellectual property notices contained in the original material on all downloads and/or copies made. Any file downloads are made at your own risk. You acknowledge that all proprietary rights in and to such copyright material and/or materials attracting other intellectual property rights are and shall remain vested in Us or Our third party licensors and that You shall obtain no rights in respect of such materials other than as stated above. The products, technology or processes described in this Web Site may be the subject of other intellectual property rights reserved by Us or by other third parties and You shall obtain no rights in respect of such products, technology or processes. You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever (other than as expressly stated above) any information and/or materials from this Web Site without Our express prior written consent. Hypertext Links This web site may be linked to or from other web sites which are not maintained by and are independent of Aurorra. Links from this Web Site exist for convenience and information purposes only.

Aurorra is not responsible for and has no control over the content of such web sites and makes no warranties or representations whatsoever (express or implied) about any other web site which is linked to or from this Web Site. The inclusion of any link to or from such web sites does not imply endorsement, sponsorship, or recommendation by Aurorra of those web sites, their providers, products and/or services. Hypertext links or other signposting materials to this Web Site contained in any other web site or document are not permitted without Our prior written consent. By accessing this Web Site, You acknowledge and accept that it is up to You to take precautions to ensure that whatever information and/or materials contained on and/or linked to or from this Web Site You select for Your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.



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